Frequently Asked Questions

FAQs

Have any questions related to your specific needs?

I have a missed pickup, what do I do?

We apologize for the inconvenience caused by the missed pickup. Please get in touch with our Customer Service at 360-486-8605 or email us at [email protected]. If you choose to email, kindly include your full address and contact details. We’ll promptly assist you!

What is the holiday schedule?

We are generally closed on most major holidays. Feel free to contact us through our website or by phone at 360-486-8605 for your specific pick up schedule.

How do I pay my bill?

We offer various convenient payment options for our customers. You can easily manage your account and make payments by logging in to our account portal. Additionally, we provide the option for quick one-time payments. To explore these payment methods and more, please visit our Bill Pay page on our website. We strive to make the billing process hassle-free and accessible for our valued customers. If you have any questions or need further assistance, don't hesitate to reach out to us through our website https://lemaymobileshredding.com/ or by phone at 360-486-8605. Our team is here to assist you every step of the way.

Is there a senior discount?

Thank you for your inquiry and for your service. We currently do not offer a Senior discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Why is my first bill more than the monthly charge quoted to me?

Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.

Can I throw tires and appliances away in roll-off?

Yes, but there are additional charges for both.

Do we provide Construction Recycle Service?

For more information, please contact us through our website, or by phone.

Can I set the roll-off in the street in front of my house?

Many of our service areas require permits, please inquire by phone for your area.

Why cant I login online?

Difficulty accessing your account online can stem from various reasons, including technical issues or account-specific concerns. To address this promptly and ensure seamless access to your online account, please reach out to us through our website https://lemaymobileshredding.com/ or by phone at 360-486-8605. Our dedicated support team will assist you in resolving any login issues and provide the necessary guidance to access your account efficiently.

What time should I set my trash & recycling carts out?

We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.

What is considered E-waste?

E-waste, short for electronic waste, encompasses a broad range of discarded electronic devices and appliances. This includes but is not limited to old televisions, computers, laptops, mobile phones, printers, and other electronic gadgets. Proper disposal of e-waste is crucial due to the presence of hazardous materials such as lead, mercury, and cadmium, which can harm the environment if not handled responsibly. If you have any specific inquiries about items classified as e-waste, please feel free to contact us through email [email protected] or by phone 360-486-8605 for clarification and guidance on proper disposal methods.

Do we provide LEEDS tracking?

Yes - Const Tracking and Reporting for LEEDS

How can I get a hold of someone in accounting?

To reach someone in our accounting department, please feel free to contact us through our website https://lemaymobileshredding.com/ or by phone at 360-486-8605. Our dedicated accounting team will be available to assist you with any inquiries or assistance you may need regarding your accounting matters.

I have another company's cans. Will you service those?

Unfortunately, we only service containers that we have provided. If you have any questions, feel free to reach out to us through email at [email protected] or phone 360-486-8605!

Can the charges for a roll-off at my home be added to my trash bill?

Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.

Why is my bill pro-rated?

You can contact us through our website for more information on that.

What methods of payment do you accept by phone?

We accept Visa, Mastercard, American Express, and Discover for phone payments. There is no additional charge for making a payment by phone. Here's our phone number if you'd like to make a payment now - 360-486-8605.

Can my roll-off be placed in my driveway?

Please contact us to find out more information about this.

How many bags can I place out?

Please contact our office at 360-486-8605 Monday through Friday, 8:00AM to 4:30PM

Who should I contact for an updated contract?

For assistance with obtaining an updated contract, please reach out to us through our website https://lemaymobileshredding.com/ or via phone at 360-486-8605. Our team will be happy to assist you promptly and ensure that you have the most current and relevant contract documentation.

Do you provide weekend service?

To inquire about weekend availability, please contact us through our website https://lemaymobileshredding.com/ or by phone at 360-486-8605. Our team will be happy to assist you in arranging the service timing that best suits your needs.

What debris is considered "construction waste"?

Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.

How often is recycling picked up?

Residential: Recycling is picked up every other week. Calendars highlighting your recycle weeks are available for you to reference, and/or print, on our website under Residential Recycling.

Someone is illegally dumping in my container, who do I contact?

Your Local Police Inspection Office.

Is there a military discount?

Thank you for your inquiry and for your service. We currently do not offer a military discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Do you offer bear resistant containers?

Sorry, we do not offer bear proof containers.

How much time does it take to cancel service?

The process for cancelling service may vary depending on several factors. To initiate the cancellation process and inquire about the timeline involved, please contact us through our website https://lemaymobileshredding.com/ or by phone at 360-486-8605. Our team will guide you through the necessary steps and provide you with information on the cancellation timeline based on your specific circumstances.

What is your cancellation policy?

Our Customer Service team is ready to assist you with any cancellation inquiries. Please contact them directly at 360-486-8605 for detailed information and further assistance.

How do I get my broken cart repaired/replaced?

To address the issue with your broken garbage cart, please fill out the Contact Us Broken Container form available on our website https://lemaymobileshredding.com/, or reach out to our customer service team at 360-486-8605. Ensure you provide your full address and specify whether the cart is for trash or recycling. Upon receiving your details and preferred contact time, a representative will promptly contact you to facilitate the repair or replacement of your cart. We appreciate your understanding and cooperation in resolving this matter efficiently.

Do you sell containers?

No, we typically provide containers as part of our service.

I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?

No, please leave the extra bags next to your container.

Where should I set my trash carts?

Please place your cart within 2 feet of the curbside by 6:00am on your service day.

Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.

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360-486-8605

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